Annual Highlights 2019




Our vision is to support and contribute to a vibrant building and construction industry by enabling a skilled, productive and available workforce.

Snapshot FY19

Key Stats


net profit after income tax


member balances funding coverage


funds under management


counselling sessions and brief interventions


worker and employer members


Health and Skin Checks


workers participating in Preventative Education
on work sites


redundancy contributions


redundancy claim payments

Ongoing investment to provide digital touch points has resulted in an increased level of digital interaction with members.

Member Experience


unique worker members accessed WorkerLink*


unique worker members accessed our mobile app*


of our redundancy claims are made via WorkerLink or the smartphone app


of Genuine Redundancy Account applications are made online


of employer members using EmployerLink


of union delegates use our digital compliance tools to check member status on a day-to-day basis


of our members contact us using email

IncolinkBus – An Onsite GP Service

The IncolinkBus delivers physical health programs to screen construction workers on site for prostate cancer, skin cancer and chronic illnesses. It was launched in June 2019.

The service is fully funded by Incolink and aims to help tackle the rate of prostate cancer in men, as well as other health issues that affect male and female workers in the construction industry.

The Incolink Bus is improving health outcomes for construction workers by taking the doctor to them, and is fast becoming the industry’s most sought after health innovation.

Incolink Health and Skin Checks


completed a workplace Health or Skin Check


attended 138 tool box sessions


support services were provided

Bluehats – Let’s Talk

Since 2016/2017 the building and construction industry has been troubled by an increasing number of reported suicides. Incolink’s Critical Incident response service saw an increase in critical incidents due to suicide from one every six months in 2016, to around one every month by late 2018.

By working with the construction industry Incolink developed the Bluehats Suicide Prevention Initiative. The goal of the program is to help workers who are experiencing suicidal thoughts by creating a culture of talking about the issue. Employers, stakeholders and unions have shown strong support for the program and commitment to encouraging all workers to participate.

Incolink provides a range of physical and mental health and wellbeing services for our members and their families

Member Wellbeing & Support

Prevention Services

Preventative Education
Apprentice Support
Life Care – Incolink Suicide Prevention

34 sessions
547 participants
29 referrals*

Gambling Harms Awareness

167 sessions
1,876 participants
214 referrals*

Alcohol and Other Drugs program, Tasmania

29 sessions
388 participants
4 referrals*

* Referrals may include external agencies, interventions or other general supports.

Member Wellbeing & Support

Intervention Services


3,795 counselling sessions and brief interventions to members and their families.

24/7 Counselling Service

415 members contacted our new 24/7 telephone counselling service.

Bluehats program

Delivered 115 General Awareness Sessions to 2,925 workers

Trained 146 volunteers to act as Bluehats on site and provide support to their work mates.

Alcohol and Other Drugs


Critical Incident Support

37 critical incidents on sites across Victoria.

Incolink Financial Rights
Incolink Job Support

3,669 members received support

640 members were referred to employers

133 members obtained work.

Through sound financial management Incolink is able to allocate returns from investment and invest significantly back into the industry

Incolink Insurance

Incolink support to members in FY19


Paid by Incolink to subsidise insurances/discretionary covers


successful claims


paid out in claims

“Thank you so much for arranging Mel’s* payment for over the Christmas period. It takes a lot of stress off him. Thank you for being amazing with Mel and myself over the past 18 months, your support and guidance is unmeasurable (sic)…”


* Names changed to protect confidentiality